FAQ

Frequently Asked Questions

1. How do I choose the right size?

Use the size guide available on the product page as your first reference. If you are between sizes or want help choosing the right fit, contact us and we will be happy to help.

2. Where do you ship?

Available shipping destinations are shown at checkout. Enter your delivery address to see the options available for your location.

3. How long does shipping take?

Estimated delivery times are shown at checkout and can vary depending on the destination and shipping method selected.

4. How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.

5. Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible. We will always try to help, but once an order has entered processing or has shipped, changes may no longer be possible.

6. What is your return policy?

Please refer to our Returns & Refunds policy for the latest eligibility requirements, timeframes and conditions.

7. How do I start a return?

Contact our customer care team with your order details and the item you would like to return. We will guide you through the next steps according to our current return policy.

8. How should I care for my BWK pieces?

Always follow the care label on your garment. As a general rule for activewear, wash gently at a low temperature, preferably inside out, avoid fabric softener and air dry whenever possible.

9. Are BWK pieces suitable for both training and everyday wear?

Yes. BWK is designed around movement and the rest of your day, with pieces intended to transition naturally from Pilates, training and walking to travel, coffee runs and everyday styling.

10. Which payment methods can I use?

Available payment methods are displayed at checkout and can vary by market. Klarna and other accelerated payment options are shown when they are available for your order and location.